Monday, June 29, 2009

Thought for the Week - 6/29/09

"In matters of style, swim with the current; In matters of principle, stand like a rock." -- Thomas Jefferson


Experience has taught us that at times, both values and needs come into conflict. For example, Jim and I believe that FAMILY is an extremely important value and have included it in our statement of shared values. However, we also believe that CUSTOMER SERVICE is an extremely important value. I am sure that all of you can relate to the fact that these two values often can and do come into conflict.

What are your most important values? Do you have them written down? Have you made them part of your organization’s culture? Have you prioritized them and have you communicated the priorities to your staff?

In other words … do you and your staff know what your values are and do you know what to do if one value comes in conflict with another value?

Additional Resources:

Book Review: “Making the Grass Green on Your Side” by Ken Melrose
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