Thought of the Week - 12/22/08

“The greatest problem in communication is the illusion that it has been accomplished.” -- George Bernard Shaw

Think back to a time when an important decision needed to be made in the workplace. What was your reaction? Did you make the decision on your own or did you seek the advice of others that report to you? If it was a group effort, was this the norm in your decision making process? If you felt that the decision needed to be made solely by you, then how did you communicate that decision to others?

The point to be made here is that the method in which communication takes place is crucial in creating a workplace community where people feel valued. The more you are seen as someone who is genuinely committed to listening and responding appropriately, the more committed those around you will be to organizational goals and initiatives.